Terms of Service

These Terms of Service (the "Terms") constitute a legally binding public offer and agreement between you ("Customer", "you") and ZBL Company BV (the "Company", "we", "our") governing access to and use of the Company's online courses, digital products, and related services (the "Services").

These Terms apply to all visitors, registered users, and purchasers of any product or service offered through our websites and platforms, including those operating under the brands Zubalenok and EDGRIND.

The Company reserves the right to modify these Terms at any time. Updated Terms take effect immediately upon publication. Your continued use of the Services constitutes acceptance of the updated Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect (severability).

The Company provides online educational content, fitness and wellness courses, digital programs, and related digital products ("Products") made available for purchase through our websites.

The specific description, contents, duration, access format, and conditions applicable to each Product are set out on the relevant product pages at the time of purchase. The Company may update and improve Product content without prior notice, provided that the core educational value is maintained.

Our Products are intended for personal, non-commercial use only, unless a separate written commercial license is agreed upon with the Company.

An agreement between you and the Company is formed at the moment you complete payment for a Product. By completing payment, you confirm that you are at least 16 years of age, that you have the legal capacity to enter into this agreement, and that you accept these Terms in full.

Upon successful payment confirmation, you will receive an email with order confirmation and instructions for accessing the purchased Product.

You are responsible for ensuring that your contact and payment information is accurate. The Company is not liable for failed or delayed access resulting from incorrect information provided by you.

The Company reserves the right to decline any order at its sole discretion, including in cases of suspected fraud, policy violations, or technical pricing errors.

All prices are as displayed on our website at the time of purchase and are quoted in the currency indicated. Prices are inclusive of any applicable taxes unless otherwise stated.

Payment must be made in full before access to any Product is granted. We do not offer credit or deferred payment unless explicitly stated for a specific Product.

Transactions are processed through certified third-party payment processors. The Company does not store your payment card data.

In the event of a pricing error on our website, the Company reserves the right to cancel affected orders and offer customers the option to repurchase at the correct price.

The Company may offer promotional pricing and discount codes at its discretion. Promotional pricing is not retroactively applicable to prior purchases.

All content made available through our Services — including course videos, audio recordings, written materials, graphics, brand assets, trademarks, and logos — is the exclusive intellectual property of ZBL Company BV or its licensed contributors, protected under applicable intellectual property laws worldwide.

Upon purchase, the Company grants you a personal, non-exclusive, non-transferable, revocable license to access and use the purchased Product solely for your own personal, non-commercial education and training purposes.

You may not: copy, reproduce, record, screenshot, download, redistribute, resell, sublicense, publicly display, or create derivative works based on any of our content — in whole or in part — without the prior written consent of the Company.

Any unauthorized use of our intellectual property constitutes a material breach of these Terms and may result in immediate termination of access and legal action to recover damages.

Any feedback or suggestions you submit to us may be used by the Company without restriction or compensation to you.

Our Services and Products are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Company makes no warranties, express or implied, regarding the accuracy, completeness, fitness for a particular purpose, or uninterrupted availability of our Services.

Health & Fitness Disclaimer. Our content is provided for educational and informational purposes only. It does not constitute professional medical, physiotherapy, or health advice. Always consult a qualified health professional before starting any new fitness or physical training program. You participate in any physical activities described in our courses entirely at your own risk.

The Company is not liable for any failure to provide Services where such failure results from: (a) inaccurate information provided by you; (b) your failure to meet technical requirements; (c) force majeure circumstances, including internet outages, cyberattacks, governmental actions, or payment system failures.

Limitation of Liability. To the maximum extent permitted by law, the Company's total aggregate liability shall not exceed the amount actually paid by you for the specific Product that gave rise to the claim in the twelve (12) months preceding the claim.

In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Right of Withdrawal (EU Consumers). If you are a consumer located within the European Union, you have the right to withdraw from the purchase contract within 14 calendar days of the date of purchase, without giving any reason, in accordance with EU Directive 2011/83/EU on Consumer Rights.

Waiver of Withdrawal Right. By completing your purchase, you expressly request immediate access to the digital content and acknowledge that your right of withdrawal is forfeited once you have accessed or downloaded the content, as permitted by Article 16(m) of EU Directive 2011/83/EU.

Cancellation Before Access. If you cancel your purchase before digital access has been granted and the content has not been accessed, you are entitled to a full refund. Contact support@zbl.agency.

No Refund After Access. Once access to a digital Product has been granted and the content has been accessed, no refund will be issued, except where required by mandatory applicable law or where the Product is demonstrably defective.

Approved refunds will be processed to the original payment method within 14 business days.

These Terms remain in effect for as long as you use our Services or maintain an account with us.

The Company may suspend or permanently terminate your access at any time and without prior notice if you breach these Terms, engage in fraudulent activity, or if required by law.

You may terminate your account at any time by contacting support@zbl.agency. Termination does not entitle you to a refund for previously purchased Products.

Upon termination, clauses relating to intellectual property (Section 7), liability (Section 8), governing law (Section 12), and any other provisions that by their nature should survive shall continue to apply.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law principles.

Informal Resolution. Before initiating any formal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation within 30 days of written notice describing the dispute.

If the dispute cannot be resolved informally within 30 days, either party may submit the matter to the competent courts of Belgium, which shall have exclusive jurisdiction, subject to clause 12.4.

EU Consumer Rights. Nothing in this Section affects the mandatory rights of EU consumers to bring proceedings in the courts of their country of habitual residence, or to access the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Entire Agreement. These Terms, together with our Privacy Policy and any additional terms applicable to specific Products, constitute the entire agreement between you and the Company and supersede all prior communications or agreements.

Waiver. Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of the Company's right to enforce such provision in the future.

Assignment. You may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company.

Force Majeure. The Company shall not be liable for any delay or failure to perform its obligations to the extent caused by circumstances beyond its reasonable control.

Language. These Terms are made in the English language. Any translations are for convenience only. In case of conflict, the English version shall prevail.

This document constitutes a public offer in accordance with applicable contract law principles. It is publicly available on our website and binding upon acceptance as described in Section 4.